909B W. Roseburg Avenue

Modesto, CA 95350

209.408.0957

General FAQ’s


What are your hours?
Our open play hours are as follows:

Tuesday - Friday 9:30am – 2pm

Thursday 4pm -6pm

Saturdays and Sundays we are closed


Tuesdays, Wednesdays & Fridays, and all day Saturday and  Sunday are available for private parties.
Birthday party tours are available during open play hours between 10 am and 1pm.

Do I have to sign a waiver?

For insurance purposes, every parent/guardian that enters Central Valley Play and Grow must sign a waiver for any child under the age of 18 that are under their care. No exceptions. Central Valley Play and Grow has the right to refuse entry if guardian does not sign a waiver. Birthday Party hosts are responsible to have their guests sign the waivers as well.

Do you need to wear socks to play?

Yes, all adults and children must wear socks in the play space for your safety and for hygienic purposes. We do have socks for purchase (children and adult size) just in case you forget!

Can I visit Central Valley Play and Grow just for the day?

Yes, we offer a daily rate of $9 for the first child and $7 for each additional child.  We also offer reduced admission for crawlers and twins.   After your first visit, you can either purchase additional daily passes, membership or our 4 visit pass. See the passes and memberships page or more information.

Can I have my own birthday party during open play hours without prior permission from Central Valley Play and Grow?

No, you are not allowed to have private parties, birthday parties or similar gatherings without Central Valley Play and Grow’s permission. No outside birthday cakes, treats and decor are allowed on any Central Valley Play and Grow premises during open play hours.

Is there food offered at Central Valley Play and Grow or a space to eat?


We do have a dedicated lounge /seating  area and offer water,  carbonated and non-carbonated beverages for purchase.  We currently do not offer hot food, but you’re welcome to bring in your own food (nut-free only please!) or order take out food.

What is the cancellation policy for membership/passes?


Memberships are non-refundable and non-transferable. Day pass packages or 4 visit passes are refundable before the first visit.

When can I have a private event at Central Valley Play and Grow?


Please visit our birthday party page for general information then call us to book a party or contact us via Facebook.

What kind of events can I hold at Central Valley Play and Grow?

Central Valley Play and Grow offer events from birthday parties to first birthday parties to baby showers. However, we can custom tailor our themes or parties to anything you can think of but additional fees may apply. Please contact us further for more details.

Does a parent/guardian need to be with my child at all times?


Yes, parents and caregivers must watch their child(ren) at all times. We are not a drop-off play space or day care and all adults are responsible for the well-being and behavior of the child(ren) they are responsible for.

What is the age range of kids to bring to Central Valley Play and Grow?

Kids 6 years old and under are allowed in the space. Due to the specific design of the play space exhibits, we can only allow children 6 and under in the play space. We reserve the right to refuse entrance to any child who does not meet that criterion.

Is there a place to put my personal belongings?

We have areas to put shoes, jackets and stroller, but your personal belongings are your responsibility.

Can I leave and come back on the same day with my pass?

Yes. Your pass (receipt) is valid for the day whether you buy a day pass, 5 visit pass or membership. However, if you leave and it’s at capacity when you return, there is no guarantee you will be let in again until space frees up.

Is there parking available?


We are located at the Roseburg Shopping Area with ample parking suitable for all types of vehicles.

What types of payment do you accept?

We accept Visa/Mastercard, American Express, Discover, and Cash. No personal checks are accepted.

Are you a nut-free facility?

We cannot guarantee that we’re a nut-free space, however, we do not allow any nuts or any nut products to be brought in or eaten at our facility.

What is your sick child policy?


Please be considerate and do not bring any child(ren) into Central Valley Play and Grow when they are ill or have a communicable medical condition (e.g. lice, coxsackie, strep throat, measles, whooping cough, etc.). If they have had a fever within the last 24 hours before your planned visit, please do not bring them into the playspace. We reserve the right to restrict admission and/or send the child home, when, in our opinion, that child is ill or risks the health or well being of other children. We want to keep Central Valley Play and Grow a healthy and safe environment for all kids to play!

Birthday Party FAQ’s
How does a typical party run?
The party are scheduled in 2 hour blocks. The party schedule is determined by the host.  Generally, the first hour is open play. After that hour, the children move to the party room where a small presentation occurs (singing, characters, magician)  and you serve your guests pizzas and whatever additional food you ordered or provided in advance for the adults.

What time should my guests and I arrive for my party?

You should arrive about 15-30 minutes before your scheduled party time and your guests should arrive promptly at the designated time. Birthday parties are only 30 minutes apart at this time, so please do not arrive too early as there will most likely be another party going on.

Will there be a staff member available to assist me in the party room?


Yes – a staff member will be available to assist you in setting up the party room.

How do I schedule a Central Valley Play and Grow party?

Just give us a call or email us at cvplayandgrow@gmail.com and we’d be happy to reserve your special day and time!

Is a deposit required?

A $150 non-refundable deposit is required to reserve your party. The balance of any add-ons are due and payable on the day of your party.

Is my party private or will my guests share the playspace and party room with guests from other parties?


Your party is 100% private unless you book a party during open play hours. There will not be any other people from any other parties in the playspace or party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

What assistance do you provide in the party room and the playspace?


Our staff will be picking up items and tidying up the playspace during the party. We will help set up the party room with your themed decor and any items you might have brought such as cake or additional decor (arranged in advance). We will take care of the birthday presents for the guest of honor and collect them at the front desk when your guests check-in. During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.

When should I order food for our party? Give the final head count for kids and adults?

We’ll call you 12 – 14 days prior to your party to confirm your head count. At that time, you’ll have an opportunity to order pizza, sandwiches, beverages, add additional kids, and other party options if you haven’t already.

Can I bring in outside food?

Yes. You may bring a birthday cake or cupcakes to your party. Outside food prepared by a licensed third party or by the host is also permitted.

Can I bring my own goodie bags or add to my goodie bags and/or bring in balloons?


You can add any items you’d like to the goodie bags and our staff will be happy to add them to the goodie bags on the day of the party. You can bring in your own balloons or we can blow them up for you at an additional charge (depending on size of balloon).

Can I use my own decorations and/or paper products in the party room?


For a Basic Package, you are allowed to bring your own paper products and balloons only. You can add other outside decor but additional fees may apply depending on the extent of the decor. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, glitter, or confetti.

DESSERT TABLES – Dessert tables are allowed, but we will need advanced notice that you will be bringing items for a dessert table in. If you have more intricate items to set up that need our staff, there may be an extra charge.

What if I am late for my scheduled party time? What if my Guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the playspace and, possibly, the party room.

Can I add an extra hour?


Yes, you can add an extra hour for a fee of $100 per hour (at least 7 days advanced notice) and only during the last time slot at 4 – 6 pm on weekends and 4:30 – 6:30 pm on weekdays and only PENDING AVAILABILITY. If you want to add on the day of, if there is availability and no scheduled maintenance, there will be a charge of $150 per hour.

 

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